PRODUCTS SOLD BY SteelExteriorDoors.com COME WITH A LIMITED MANUFACTURER'S WARRANTY. PLEASE READ THE WARRANTY THOROUGHLY AND FOLLOW ALL REQUIREMENTS AND INSTRUCTIONS. FAILING TO FOLLOW MANUFACTURER'S REQUIREMENTS AND INSTRUCTIONS WILL VOID YOUR WARRANTY.
If you have a warranty inquiry on any item purchased from SteelExteriorDoors.com please contact Customer Service.
All warranty claims must be accompanied with pictures of the problem area and a full view of the door.Â
SteelExteriorDoors.com will forward your claim along with the pictures you sent us to the manufacturer. It can take 1-2 weeks for the manufacturer to reply with a decision.
Please note: It is the manufacturer's discretion to accept or deny any claim and NOT SteelExteriorDoors.com.
BY PURCHASING FROM SteelExteriorDoors.com YOU ACKNOWLEDGE THAT YOU HAVE READ THE MANUFACTURER'S WARRANTY. THIS IS PART OF THE TERMS OF SALE.
DISCLAIMER
SteelExteriorDoors.com is not responsible for transportation, shipping, removal, finishing, labor, installation charges or costs incurred in replacing a product or any other costs relating to the replacement of a product. In addition, SteelExteriorDoors.com shall not be responsible for indirect, consequential or incidental damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
Door Slab - Lifetime Transferable
Warranted not to shrink, warp, split, crack or delaminate for as long as you own and live in the Home in which the product was installed, provided (i) they are installed without alteration (trimming of brickmold to fit openings is allowable) and (ii)
primed slabs are finished with a high quality exterior grade paint or exterior grade wood stain within 90 days of installation and (iii) in accordance with applicable building codes. This warranty is transferable to one subsequent purchaser.
Insulated Glass - Lifetime / 10 Year
All glass units except internal blinds have a lifetime limited warranty, including glass breakage and seal failure.
All glass units with internal blind units are warranted against seal failure and defects in material and workmanship for a period often (10) years from date of installation.
Full Wood Frame & Frame Components - Lifetime / 5 Year / 2 Year
The composite part of the Full Wood Frame and brickmold is warranted against defects in material and workmanship, and against rotting, decay and fungal damage for as long as you own and live in the Home in which the product was installed.The wood components of the FrameSaver Full Wood Frame for Doors, Sidelites and Transoms are warranted against defects in material and workmanship, and against rotting, decay and fungal damage for as long as you own and live in the Home in which the product was installed, provided that (i) it is installed without alteration and in accordance with applicable building codes and (ii) all exposed wood parts are protected with an aluminum frame cladding system, installed and caulked as specified by the provided installation instructions. For (i) inswing installations where all exposed wood parts are only protected with a high quality exterior grade latex paint or exterior grade wood stain instead of an aluminum frame
cladding system or (ii) an outswing frame, this time period will be limited to two (2) years from date of installation.
Finishes - 10 Year / 90 Day
Factory applied paint finishes are warranted against flaking, checking,
blistering or peeling for a period of ten (10) years from date of installation.
Factory applied stain finishes on the exterior components of the Full Wood Frame are warranted against flaking, checking, blistering or peeling for a period of ninety (90) days from date of installation.
Window Trim - 10 Year
Window trim is warranted against defects in material and workmanship for a period of ten (10) years from date of installation. This includes doors that are installed behind a storm door
Warranty Conditions
No warranty herein covers damages resulting from improper installation, abuse, negligence, abnormal or unreasonable use (including failure to provide reasonable and necessary maintenance), damage resulting from fire or lightning, windstorms, earthquakes, wind-borne objects, strain applied to the unit by movement of the building, inadequate provision for expansion or contraction of framing members, installation in ships or vehicles, installation outside the Continental United States, seal failure (if the seal has been subject to immersion in water), acts of God, or other causes beyond the control of SteelExteriorDoors.com.
The procedure for obtaining performance of the obligations of this warranty is as follows: if you believe your entry door to be defective, contact us with photos and details. The manufacturer at its exclusive option will repair; provide a new product or part of a product after having determined that it does not conform to the limited warranties contained herein. The manufacturer reserves the right to discontinue or make changes in any of its products. If the products covered by this warranty are not available, the manufacturer shall have the right to substitute a product that is of equal quality or value. The purchaser must pay for any and all labor necessary to install such product or part and for the transportation.
STEELEXTERIORDOORS.com SHALL NOT BE LIABLE TO PURCHASER FOR CONSEQUENTIAL DAMAGES, SUCH AS, BUT NOT LIMITED TO, DAMAGES OR LOSS TO OTHER PROPERTY OR EQUIPMENT, LOSS OF USE, OR CLAIMS OF SERVICE INTERRUPTION, FOR BREACH OF ANY WRITTEN OR IMPLIED WARRANTIES ON ITS PRODUCT. PURCHASER’S EXCLUSIVE REMEDY SHALL BE THE REPLACEMENT OF DEFECTIVE FINISH, COMPONENTS, OR PARTS, ALL AS PROVIDED HEREIN. IN ANY EVENT, THE LIABILITY OF STEELETERIORDOORS.com WITH RESPECT TO ANY CONTRACT, OR ANYTHING DONE IN CONNECTION THEREWITH SUCH AS THE PERFORMANCE OR BREACH THEREOF OR FROM THE MANUFACTURE, SALE, DELIVERY, RESALE, INSTALLATION OR TECHNICAL DIRECTION OF INSTALLATION, REPAIR OR USE OF ANY DOOR, COMPONENT OR PART COVERED BY OR FURNISHED UNDER THIS CONTRACT WHETHER IN CONTRACT, IN TORT, UNDER ANY WARRANTY, OR OTHERWISE, SHALL NOT, EXCEPT AS EXPRESSLY PROVIDED HEREIN, EXCEED THE PRICE OF THE DOOR, PART OR COMPONENT ON WHICH SUCH LIABILITY IS BASED.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to purchaser.
