Return Policy
Most of our Doors are made-to-order and not returnable. Certain Doors may be accepted for return with a restock fee. For more details about a specific Door and return policy please contact customer service.
Returns
- (If eligible) Item must be returned within 30 days of receipt and in re-sellable condition.
- Customer is responsible for return shipping charges.
- Any damages, missing parts/assembly instructions that are determined once your item is received back will be assessed and deducted from your refund, so please be sure to repackage your items safely and securely.
- Any and all related parts and assembly instructions received must be included with the item(s) returned.
- Exchanges, credits and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws.
- Installing, painting or any other modifications to the parts will void ability to return
Refunds
- You can expect your refund(should one be granted) within 3-5 business days from the date of cancellation.
- Refunds issued for returned orders are credited back to the buyer’s original payment method.
- No refund will be made for purchases until the items have safely arrived to our facility and been checked in.
- Once an order is placed, if a refund request is granted a 10% processing fee will apply.
- Scratched, broken, used, or with missing or replaced parts/instructions.
- Special Order, Custom Size, Custom Color or "non-returnable" as identified on original web listing or by sales representative.
Restocking Fee
- Since our Doors are made to order, most will incur a restock fee.
- Scratched, broken, used, or with missing or replaced parts/instructions.
Cancellation
- If you need to cancel your order please contact customer service. Orders that haven't been put into production may be cancelled.
- Once an order is placed into production the ability to cancel is solely at the discretion of SteelExteriorDoors.com
