Shipping Policy
If you have chosen to have your Door(s) shipped, we will contract with a third party company to bring the Door(s) from our facility to your location.
Once your order is ready to be delivered we will contact you to schedule. Our drivers can only drop the Door(s) curbside. Most Door(s) can be carried safely by one person.
We have very little control over delivery dates and times. We will do your best to accommodate your schedule but also will need flexibility to find a time that works for the drivers and you.
Shipping Costs
Shipping rates for Door(s) are displayed at checkout and based on your location. To find out the exact cost, go to any product page and use the shipping cost estimator by the add to cart button.
Delivery Process
In most cases a delivery truck will pull up to the curb at your location within a per-determined appointment window. From there, you will be responsible for unloading the item(s) from the truck and any further transport beyond that point.
Although most Door(s) can be carried by one person, we recommend at least 2 people present at time of delivery.
It is the customer's responsibility to unload the Door(s) from the back of the truck. Sometimes the truck driver will assist in removing the product from the truck, but they are not required to do so.
Customer is responsible to inspect the freight for shortages or signs of damage upon receipt of goods while the driver is still present. If there is any freight damage the customer must refuse the freight and note "damage - refused delivery" on the freight company’s paperwork. If the customer finds any freight damage after the driver leaves it is the customer’s responsibility to file a freight claim with the freight company.
ACCEPTANCE OF SHIPMENT AND SIGNING THE DELIVERY RECEIPT BY THE CUSTOMER OR THE CUSTOMER'S REPRESENTATIVES IS AN ACKNOWLEDGMENT THAT:
- MERCHANDISE DELIVERED IN SATISFACTORY CONDITION IN CONFORMITY WITH YOUR EXPECTATIONS.
- RELEASES THE FREIGHT COMPANY AND SteelExteriorDoors.com FROM ALL DAMAGE CLAIMS.
Please Note: If you have scheduled delivery and then no one is present to receive the order when the carrier arrives, a re-delivery fee will be charged that would need to be paid to us directly so the carrier can reschedule. It is important therefore that you adhere to the appointment that you made with the carrier and notify them of any changes as soon as possible.
Please Note: If you are unable to be successfully contacted to schedule delivery within two days once the local freight carrier is in possession of your order, daily storage fees will begin to be charged that you will be responsible for before the order can be delivered to you.
Shipping Damage: Very rarely are there any issues unless an item is damaged in transit. Damaged shipments should be refused or received with notation of apparent damage on the the freight company’s paperwork.
When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." on Freight Bill. If the package looks significantly damaged, you may refuse delivery. We will then replace any damaged Doors in prompt fashion. Please contact Customer Service immediately if you see any damage.
SteelExteriorDoors.com IS NOT LIABLE FOR DAMAGES OTHER THAN THOSE MENTIONED ON THE FREIGHT COMPANY`S DELIVERY RECEIPT. PLEASE ENSURE YOU INSPECT THE CONTENT OF YOUR ORDER BEFORE SIGNING THE DELIVERY FREIGHT RECEIPT.
During unloading of the Doors from the truck, SteelExteriorDoors.com assumes no responsibility or liability for damage to the product, personal injury to someone or any other issue that may arise due to moving the product from the curbside to the inside space.
Delivery Address
Freight trucks are large and can often be actual tractor trailers. If you reside in a location where such a truck would not be able to get to you, please let us know prior to the shipment of your order. We are not responsible if you are required to make arrangements with the freight carrier to meet their truck at another location to obtain your order.
If the delivery address is inaccessible or invalid, customer agrees to pay the purchase order amount and the additional delivery charges.
Address Restrictions
Please provide a valid physical address during checkout. We do not ship to P.O. boxes or military APO/FPO addresses.
Change of Delivery Address
Any change of address prior to delivery must be received in writing prior to shipping. Any changes made to the address and / or phone number after the order has been shipped is subject to an intercept and transportation fee, which is charged to us by the carrier.
International Orders
We do not ship outside the contiguous US, nor to the US Territories, including Guam, Puerto Rico and the US Virgin Islands. If you have further questions, please contact our Customer Service Department.
Additional Delivery Surcharge
We do our best to ensure that shipping is correctly calculated before you purchase; however, at times it may not be possible to do so accurately. We reserve the right to notify you after you’ve purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you have the right to modify or cancel your order for a full refund.
Payments
We are responsible for making payments to the shipping and delivery vendors directly. You, the customer, do NOT have to pay anything to the drivers at the time of delivery or at any other time. Any and all such payments, if made by the customer to the carrier company or its representatives, for any additional or existing services will be at your sole discretion and cost. You agree that SteelExteriorDoors.com, will not refund such payments under any circumstances.
